1.a Delivery is made to the address that the customer has indicated when ordering. For any error in delivery information communicated when placing your order, Bunnicuts invites you to contact us within 24 hours at email@example.com.
The delivery costs are fixed and indicated at the time of placing the order.
You can calculate the fees according to the following table:
Europe outside Switzerland:
All international orders are sent via Delivengo by La Poste, in a protected package to avoid any breakage during dispatch.
1.b Each shipment has a tracking number sent by e-mail allowing the customer to follow the routing of his goods. For information, the transit time of your package is more or less 15 days for international shipping. After this period and after having checked your parcel tracking, we invite you to notify us by email at firstname.lastname@example.org to inform us of the concern for delivery.
We will then contact Delivengo by La Poste to start an investigation. An investigation La Poste may last up to 21 days from the date of the investigation. If during this period, the product is found, it will be rerouted immediately to your home (the majority of cases). If on the other hand the product is not found at the end of the period of 21 days of investigation, La Poste considers the package as lost. Only then can we send you a replacement product, at our expense.
In the event of a new delivery due to an error on the part of the customer (for example: address error, incomplete address, unclaimed parcel, etc.); redirection will be invoiced to the customer.
1.c The customer having received a parcel presenting no apparent defect, but realizes at the time of the unpacking of the order that a frame is damaged or that a glass is broken (or other), it will suffice to address an email with photo of the product presenting the defect as well as the order number and specifying which part of the order is damaged (in case there are several in the order) to: email@example.com. After-sales service will only be taken into account on receipt of these elements, a quick and effective response will be sent to the buyer with the procedure to follow.
Any request must be made 72 hours after receipt of the goods, after this period, no complaint will be taken into account and your order will be considered compliant.
Complaint, withdrawal period and reimbursement
In accordance with Articles L. 120-20 fo French Law, the customer has a period of fourteen (14) calendar days to return, at his expense, products that do not suit him that are not “tailor-made”. This period runs from the day of receipt of the customer's order. A request must be made by e-mail to firstname.lastname@example.org, an acknowledgment of receipt will be sent to you. The product must be returned to the address: Bunnicuts, 75 rue du Gosset, 62400 Locon, France.
In accordance with the French law, and by exception that it is made in accordance with the provisions of article L 121-20-2 of the French Consumer Code, the products which are “customized” cannot be refunded and do not benefit from a delay of withdrawal 7 days after confirmation of the visual.
The delivery costs of the order will not be reimbursed and the costs of returning the product following a withdrawal remain the responsibility of the customer.
The article to be returned must be intact, complete, packed identically in its original packaging upon receipt at our premises. Otherwise, a photo will be sent to you and reimbursement will not be made. We can not be held responsible in case of breakage by the carrier chosen by the customer, for the return product.
The refund will be made within 48 hours after receipt of the return of the product if it has already been shipped, or 48 hours after validation of the order if the product has not yet been shipped, excluding bank processing times.
If you have carried out all of the above-mentioned procedures and you find that you have not received a refund, please contact us at email@example.com.